Successful marketing is grounded in knowing your audience, knowing what content and ideas you want to convey, and prioritizing how you’ll get the word out based on the delivery channels that best suit your target customer or prospect. Marketing on social is no different. But it’s unwise to think … [Read more...] about Rethink Social Channels – Goals and Use
When it comes to politics, it’s hard (maybe impossible) to change a member’s mind. For a few of your members, the link between politics and business is so clear, they connect politics and the real estate industry, and politics with the way the world works. For the other 90%, (or fill in the blank … [Read more...] about Follow a Few Political Pointers and Bring More Members into the Tribe
To master communications in today's world is a quantum leap in your tactical approach compared to, say, ten years ago. In those days, you could create content, deploy, and pretty much guarantee your members would at least scan it. Those days are long gone. Karen Gehle, CEO of the Kansas … [Read more...] about Mastering Member Communications
On day two of the Leadership Conference, I made my way around the room saying hello, making face to face connections, and shaking hands. I always make an effort to do this so that I can look leaders in the eye and thank them for the service they give to help better the profession and … [Read more...] about What is YOUR Money Moment?
After my recent presentation at TSAE on Communications as a Business Asset, I spoke with several Executive Directors who related to the idea that Naylor has studied for many years: I had more than the usual questions about where to start in order to get better at the “8 ways” to engage more … [Read more...] about Show Your Value – It Won’t Just Happen by Itself!
When I say clutter - what does it make you think of? Clothes in your closet that don’t fit, are out of style, or are just hold-overs from a former life or career? Clutter in your communications are emails and event invitations that focus more on the association and less on how the member can do … [Read more...] about Do You Ever Get the Feeling You Deliver a “Cluttered” Customer Experience?